Cat Climbing Frame

Shipping Policy for Ruaam.com in UAE 

Thank you for shopping with Ruaam.com. We aim to provide a smooth and hassle-free shipping experience for our customers in the UAE.

Below are the details of our shipping policy:

Shipping Areas:

We deliver to all major cities and regions across the UAE. If your location is remote or inaccessible, we will contact you to discuss alternative delivery options or an option with additional shipping charges to remote areas or inaccessible areas. Free Shipping Free

Shipping:

All Over UAE Without Any Minimum Purchase Order Required. Additional charges may apply for oversized or heavy items.

Delivery Time Standard Delivery: 1-3 business days.

We have a 3-day exchange policy, which means you have 3 days after receiving your item to request a exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at zeeshankazillc@gmail.com. Please note that exchange will need to be sent to the given address: ]

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any exchange question at zeeshankazillc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.